TERMS AND CONDITIONS

Trading Name: Made by Natasha
Last Updated: 19/02/2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Made by Natasha website (“Website”) and any orders placed through it. By accessing this Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

Made by Natasha operates as a food delivery business based in Melbourne, Victoria, Australia.

2. Use of Website

You agree to use this Website for lawful purposes only. You must not:

  • Misuse the Website or attempt unauthorised access

  • Introduce malicious software or harmful code

  • Use the Website for fraudulent, misleading, or unlawful activities

We reserve the right to restrict or terminate access if these Terms are breached.

3. Products, Ingredients & Allergens

All food descriptions, ingredients, nutritional information, and allergen details are provided in good faith and for general information only.

While reasonable care is taken:

  • Ingredients and suppliers may change

  • Cross-contamination may occur during preparation

  • We cannot guarantee food is free from allergens

If you have allergies or dietary requirements, you must contact us before placing an order. Made by Natasha is not responsible for allergic reactions resulting from failure to do so.

4. Orders & Payments

  • All prices are listed in Australian Dollars (AUD)

  • Orders are subject to availability and confirmation

  • Full payment is required at the time of ordering

  • We reserve the right to refuse or cancel orders at our discretion

Once an order has entered preparation, it may not be cancelled or changed.

5. Delivery

  • Delivery times are estimates only and may vary due to traffic, weather, or operational factors

  • You are responsible for providing accurate delivery details

  • Made by Natasha is not responsible for delays or failed deliveries caused by incorrect information

Risk passes to the customer upon delivery.

6. Refunds & Complaints

Refunds and remedies are provided in accordance with Australian Consumer Law.

Due to the nature of food products:

  • Change-of-mind refunds are not available

  • Issues must be reported as soon as reasonably possible after delivery

  • Proof of purchase may be required

7. Intellectual Property

All content on this Website, including text, images, branding, logos, and design, is owned by or licensed to Made by Natasha and protected under Australian intellectual property laws.

Unauthorised use is prohibited.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential loss

  • We do not guarantee uninterrupted or error-free Website access

  • Use of this Website is at your own risk

Nothing in these Terms excludes consumer guarantees under Australian Consumer Law.

9. Third-Party Services

The Website may use third-party services for payments, analytics, or delivery. We are not responsible for third-party systems or policies.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia, and disputes are subject to the exclusive jurisdiction of Victorian courts.

11. Contact

Trading Name: Made by Natasha
Location: Melbourne, Victoria, Australia
Email: info@madebynatasha.com.au

PRIVACY POLICY

Trading Name: Made by Natasha
Last Updated: 19/02/2026

1. Introduction

This Privacy Policy explains how Made by Natasha collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Order history

  • Payment details (processed securely by third-party providers)

  • IP address and Website usage data

3. How We Collect Information

We collect information when you:

  • Place an online order

  • Subscribe to marketing emails

  • Contact us

  • Use our Website

  • Interact with cookies or analytics tools

4. How We Use Personal Information

We use personal information to:

  • Process and deliver orders

  • Communicate about orders or enquiries

  • Improve products, services, and Website performance

  • Send marketing communications (with consent)

  • Meet legal and regulatory obligations

5. Marketing & Email Communications

By providing your email address, you consent to receive marketing communications from Made by Natasha. You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

6. Disclosure of Information

We may share personal information with:

  • Payment processors

  • Delivery partners

  • Website hosting and IT providers

  • Marketing and analytics platforms

  • Legal authorities where required by law

We do not sell personal information.

7. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to understand Website usage and improve functionality. You may disable cookies through your browser settings.

8. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no online system is completely secure.

9. Access & Correction

You may request access to or correction of your personal information by contacting us. Requests will be handled within a reasonable timeframe.

10. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be published on our Website.

11. Contact Us

For privacy-related enquiries:

Trading Name: Made by Natasha
Email: info@madebynatasha.com.au
Location: Melbourne, Victoria, Australia